Technical Writing Samples

Explore a featured selection of my writing work below.

November 28 2025

Zendesk Help Center Article Published

Uncredited and published knowledge base article written for eLogic Genesis software. I authored the full content and structured it for Zendesk publication, aligning it to the platform's voice and UX style.

November 28 2025

Zendesk Help Center Article Draft

Uncredited knowledge base article draft written for eLogic Genesis software. I authored the full content and structured it for Zendesk publication, aligning it to the platform's voice and UX style.

eLogic Genesis General Guide

Wrote a structured user manual for eLogic Genesis covering system navigation, client intake, waitlist filters, and reports. Designed for new users with clear visuals and links to support resources.

System Implementation Guide

Documented the full lifecycle of creating a custom ServiceNow application from scratch. Covered module creation, role setup, user/group management, list and form views, table extensions, and field configurations. Designed for system admins and ServiceNow developers as a hands-on how-to.

CommUnify TAY Program Guide

Authored a full lifecycle guide for case managers supporting youth in the TAY program. Covered client creation, applications, assessments, services, notes, and referrals.

CAP Guidebook

Created a compliance-focused guide for completing CSBG Community Action Plans. Walked users through eligibility, service planning, data entry, and submission.

eLogic Genesis Module 4 Guide

Created detailed reporting instructions for Module 4 in eLogic Genesis. Explained how outcome data is triggered and pulled, including filters, COVID-19 flags, and assessment logic.

NOTS Training Guide

Wrote a complete training guide for clients using eLogic Genesis. Included platform setup, permissions, service management, forms, and client tracking workflows.

eLogic Genesis CSBG Financials Guide

Developed a financial workflow guide for submitting CSBG grant reports. Included step-by-step instructions for creating grants, submitting expenditures, and handling drawdown requests.

September 9 2022

ITSM Guide

A step-by-step ITSM configuration guide for ServiceNow administrators, designed to simplify onboarding by visually walking users through Guided Setup tasks like system configuration, welcome page customization, email properties, role assignment, and CMDB data loading.

September 7 2022

ServiceNow Slack Integration Guide

Created a step-by-step guide for integrating ServiceNow with Slack via Flow Designer and Webhooks. Explained flow creation, trigger configuration, message formatting, and testing. Geared toward ITSM admins seeking streamlined notification workflows.